FAQS

Frequently Asked Questions (FAQ)

Welcome to our swimwear store. Below are the most frequently asked questions and answers from our customers, hoping to help you have a smoother shopping experience.

1. What swimwear products do you sell?

We offer a variety of swimwear styles, including:

• One-piece swimsuits

• Two-piece swimsuits

• Long-sleeved sun-protective swimsuits

• Children's swimwear

Suitable for the beach, pool, vacations, and everyday water activities.

2. Do you offer free shipping?

Yes, we offer free shipping with standard shipping.

3. How long does it take for my order to ship?

Generally: 7–20 business days

Slight delays may occur during holidays or promotions.

4. How do I track my order?

After your order is shipped, you will receive an email with a tracking number.

You can check the tracking status in real time through:

• The tracking link in the email

• Your order page

• Contacting customer service

5. What if the size doesn't fit?

If the size is not suitable, you can apply for a return or exchange within 30 days of receiving the goods.

We recommend referring to our size chart before purchasing to minimize the risk of an ill-fitting item.

6. Can swimwear be returned?

Yes, but the following conditions must be met:

• Unworn and unused

• Tags intact

• Intact packaging

• No stains or damage

Swimwear that has been worn or used in the water is generally not eligible for return.

7. What should I do if I receive damaged goods?

If you receive damaged or incorrect goods, please contact us within 48 hours and provide:

• Order number

• Product photo

• Packaging photo

We will provide an exchange, refund, or replacement.

8. Can I modify my order information?

If the order has not yet shipped, you can modify:

• Shipping address

• Contact number

• Partial order information

Once the order has shipped, it cannot be modified.

9. Can I cancel my order?

Orders cannot be cancelled once placed, but returns can be requested upon receipt.

10. What payment methods are supported?

We support multiple secure payment methods:

Visa / MasterCard

Please refer to the checkout page for details.

11. Are customs duties required?

International orders may incur customs duties or import taxes:

• Collected by local customs

• Paid by the buyer

• Policies vary by country

12. Who are our swimwear suitable for?

Our products are suitable for:

• Beach vacationers

• Swimmers and fitness enthusiasts

• Water sports enthusiasts

We offer a variety of styles and sizes.

13. How to contact customer service?

You can contact us through the following methods:

Email: press@looperyee.com

Online customer service: 24/7 service

14. How is the quality of your swimwear?

We focus on selecting:

• High-elastic fabric

• Quick-drying material

• Chlorine-resistant design

• Comfortable and close-fitting cut

Ensuring suitability for long-term use and various occasions.