Returns and Exchanges

Thank you for choosing our swimwear. We hope you are satisfied with every purchase. If the product does not meet your expectations, we offer a convenient return and exchange service.

I. Return Request Time

You can request a return or exchange within 30 days of receiving the product.

Requests submitted after this period may not be processed.

II. Return and Exchange Conditions

To ensure smooth return processing, please ensure the product meets the following conditions:

• Unworn and unused

• In its original condition and clean

• Tags still attached

• Original packaging intact

• All accessories included (e.g., packaging bag, dust bag, etc.)

• No man-made damage or stains

III. Situations Where Returns and Exchanges Are Not Supported

The following situations generally do not support returns and exchanges:

• Swimwear that has been worn or used in water

• Damage or contamination caused by human error rendering it unsaleable

• Return requests submitted after the expiration date

• Items returned without authorization

IV. Quality Issues

If you receive the following items, please contact us immediately:

• Damaged goods

• Wrong style or size sent

• Obvious quality issues

• Missing accessories

Please contact us within 48 hours of receiving the item. Please provide the following information:

• Order number

• Product photo

• Packaging photo

Upon confirmation, we will provide the following solutions:

• Free exchange

• Partial refund

• Full refund

• Resend

V. Exchange Policy

We support the following exchange requests:

• Size exchange

• Color exchange

• Style exchange (subject to stock availability)

Exchanges must meet the following conditions:

• The product meets return standards

• The target product is in stock

If the exchange is due to personal reasons, usually:

• The buyer bears the return shipping cost

VI. Return Process

Step 1: Contact Customer Service to Apply

Please send the following information to the customer service email address:

• Order number

• Purchaser's name

• Reason for return

• Product photo

Customer service email: press@looperyee.com

Step 2: Await Review

Customer service will review your application within 24–48 hours and provide return authorization and instructions.

Unauthorized return packages may not be processed.

Step 3: Return the Item

Please send the item to the following return address:

Please note:

• Use a trackable shipping method

• Keep the tracking number

• Include the order number in the package

Step 4: Refund or Exchange Processing

After receiving and verifying the returned item, we will process your refund or exchange within 3–7 business days. Processing:

• Refunds will be returned to the original payment account, or

• We will arrange for an exchange and reshipment.

VII. Refund Instructions

Refund processing time is typically 3–10 business days.

Processing times may vary slightly depending on the bank.

VIII. Return Shipping Costs

We will bear the shipping costs for:

• Wrong item sent

• Quality issues

• Damage during transport

Buyer will bear the shipping costs for:

• Dislike of the item

• Incorrect size

• Return for personal reasons

• Exchange for non-quality issues

IX. Refusal and Return of Packages

If a package is returned for the following reasons:

• Incorrect address

• No one to sign for it

• Customs clearance failure (not a product issue)

• Buyer refusal to accept the package

The resulting costs may be borne by the buyer.

X. Contact Us

For any questions, please contact us:

Email: press@looperyee.com Online Customer Service: 24/7 support

Thank you for your understanding and support. We hope to provide you with a comfortable, well-fitting, and high-quality swimwear experience.